ChatGPT losing memories due to glitch: How to protect yours?
11 Nov 2025

OpenAI's ChatGPT is a powerful AI tool that learns from user interactions to provide personalized responses.

However, recent reports have highlighted a glitch that causes the AI to forget everything about the user.

This can be frustrating as it means starting from scratch with no context or tailored responses.

To prevent this data loss, users can manually back up their memories for future reference. Let's see how to do so.

What is ChatGPT's memory feature?
Memory explained

The memory feature in ChatGPT is designed to remember user-shared information like preferences, interests, or ongoing projects. This way, future chats can be more personalized and contextual.

The feature is optional and can be managed via Settings > Personalization > Memory. Users can view, edit or delete stored memories at any time.

When disabled, ChatGPT won't recall past details anymore and will revert to standard session-based interactions without long-term context retention.

How to check if the memory feature is enabled
Memory check

To ensure that your ChatGPT has the memory feature enabled, open the app or website and head over to your Profile or Settings.

From there, navigate to Personalization and make sure both "Reference saved memories" and "Reference chat history" toggles are turned ON.

This will ensure that the AI is remembering all relevant information for future interactions.

How to manually back up your memories
Backup process

As of now, there's no official backup feature for ChatGPT's memory.

However, users can manually back up their data by starting a new chat and asking the AI to display all stored memories.

Once the information is displayed in the chat, it can be copied and pasted into a document or notepad for safekeeping.

This way, if ChatGPT loses its memory due to a glitch, users have a backup ready to restore their personalized experience.