The airline responds to operational disruptions and government directives.

The Ministry of Civil Aviation ordered IndiGo to clear all pending passenger refunds by December 7, 2025, and barred airlines from charging rescheduling fees. IndiGo must set up passenger support cells, ensure automatic refunds, and deliver separated baggage within 48 hours. The Ministry reinforced a zero‑inconvenience policy, stressing special care for senior citizens, differently‑abled passengers, students, and patients, while assuring full commitment to restoring normal operations quickly.

IndiGo confirms that passengers do not need to submit refund requests. The airline will process refunds automatically to the original mode of payment. This decision follows widespread flight cancellations and delays that disrupted travel plans across the country.

IndiGo CEO Pieter Elbers apologises for the inconvenience and assures passengers that the airline will restore normal operations by mid-December. The airline continues to monitor the situation and coordinate with airport authorities to minimise further disruptions.

Passengers express relief after the announcement. Many had faced uncertainty due to last-minute cancellations and limited rebooking options. Travel agents also welcome the move, citing improved transparency and customer trust.

The airline posts the update on social media and its official website. Customer service teams remain active to assist travellers with queries and itinerary changes.

The Aviation Ministry emphasises passenger rights and urges airlines to prioritise service recovery. Officials warn against any attempt to exploit the situation through unfair charges or delays in refund processing.