Lucknow. After the implementation of prepaid smart meter system in Uttar Pradesh, lakhs of electricity consumers had to face a lot of problems. As soon as prepaid mode was implemented from March 13, the balance of a large number of meters suddenly became negative, due to which electricity connections started getting cut automatically at many places. At present, more than 70 lakh prepaid meters are installed in the state.

In view of this situation, the Electricity Department has implemented a new adjustment formula to provide relief to the consumers. The purpose of this new system is that consumers are not burdened with lump sum dues and they can make their payments gradually.

How will the new formula work?

According to the new rule, now whenever the consumer recharges, a part of it will be adjusted in the outstanding amount. If the outstanding of a consumer is up to Rs 10,000, then 10% of every recharge will be adjusted towards the outstanding.

There will be a 15% deduction on outstanding balances of Rs 10,000 to Rs 15,000.

Whereas if the outstanding is between Rs 15 thousand to Rs 20 thousand, 25% amount will be adjusted.

For example, if a consumer’s total dues are Rs 10,000 and he recharges Rs 5,000, then Rs 4,000 will be added to the meter and Rs 1,000 will be adjusted in the old dues.

Big relief to consumers

The biggest feature of this new system is that now consumers will not have to pay the entire dues at once. A small amount will be deducted with every recharge, which will reduce the financial pressure and the electricity service will also be able to continue.

Relief on negative balance also

The electricity department has also clarified that if a consumer’s balance becomes negative, the connection will be reconnected within three days on making 50% payment. However, this facility will be available only once. If complete recharge is not done within the stipulated time, the connection may be disconnected again.

demands of consumer organizations

Consumer organizations have also raised the demand for further improvements in this system. He says that after payment the connection should be connected as soon as possible and if there is a delay then consumers should get compensation. This can make the system more transparent and consumer friendly.