A travel lover who tried a £99 mystery holiday bargain soon regretted it when it 'turned into a nightmare'. Lauren Kirby and her friend each paid £99 for a trip, plus an extra £20 to change from Venice to Malta and then an extra £12 for a city centre hotel.

On top of that, there was another €3 tourist tax and €100 for transfers and food. But despite the extra outlay, they say the destination was 'not worth it'. Lauren, 22, from Maidstone, Kent, says she will think twice before doing it again.

"We bought our ticket in August 2025 and went on the trip in January 2026," she said. "We didn’t expect a five-star hotel for £99 but we did expect a basic level of customer service, which we don’t believe we received.

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"Initially, we got Venice and paid £20 each to upgrade to Malta as we had been to Venice before, but hadn’t been to Malta. We changed this when we found out there was an option to do so and were really excited.

"But when they rang us to confirm the booking, that’s when the problems started. We were told we couldn’t go to Malta, even though we paid specifically to go there and then we were told we could go to Prague or Venice instead but wouldn’t get the £20 back.

"Which didn’t make sense when we’d already paid £20 not to go to Venice. After a lot of toing and froing and swapping agents, it was reluctantly agreed that we could still go to Malta. But after that point, my trust in them disappeared.

"The hotel itself was OK and the hotel staff were very nice. But we had paid £12 each on top of the £20 we already paid to stay in the city centre. "And our hotel turned out to be located a 30-minute drive away from the centre.

"Not what we paid for. It would have been significantly cheaper to book it ourselves. On top of this, the travel agents asked us for our login details to easyJet to be able to complete the booking - we were told that we could change the password afterwards.

"I think a reputable travel service would be able to do that themselves without needing to log into our accounts. The whole thing was highly disappointing as it was not what we had paid for. There wasn’t anything within walking distance apart from a corner convenience shop, so we were very annoyed that we had paid extra but didn’t feel we received anything for it.

"I don’t think I would do it again. So in future if I want a mystery holiday, I’d prefer putting a list of destinations in a hat myself and doing it that way."