Nationwide Building Society has issued an update about new account information being sent out to members. The update comes after Martin Lewis recently shared some guidance specific to Nationwide customers.

A customer contacted Nationwide over social media with a question about their account. They asked: "How long before my debit card ends should I receive my new card?

"Mine ends this month and I'm sure previously I've had my new card before the start of the month the current one expires." You can find the expiry date for your debit card on the front of the card.

Responding to the customer, Nationwide said: "We send out the new card approximately two weeks before the end of the month to ensure it arrives on time."

The group's website has further guidance about when new debit cards are issued. The information page explains: "We'll send you a new card about 3 weeks before your current card expires.

"You can use this new card as soon as you've received it. We suggest destroying your old card." There is no need to activate your card, as you can use it straight away to make online payments.

However, to use your card to make contactless payments, you will need to make a payment first using your PIN number. Another timeframe to note is that if you haven't used your debit card in the past six months, you will need to request a new one by giving Nationwide a call.

For current account general queries, the number to call is 03457 302011. You can call this number Monday to Saturday from 8am to 8pm and on Sundays from 9am to 5pm.

If you are opening a new account, you will be sent your debit card in the post. You will also be sent your PIN separately in the post.

Nationwide has also pledged to double the number of customers who can access its interest-free green mortgages. Its 0% Green Additional Borrowing products launched in June 2023 with the aim of supporting 5,000 households, which will now be expanded to reach 10,000 households.

Through the scheme, you can borrow between £5,000 and £20,000 up to a maximum of 90 per cent loan-to-value (LTV), across a two or five-year term. You can send in your application to borrow the extra amount as soon as your first mortgage payment has gone out.

More information about the scheme is available on the Nationwide website.